QUESTIONS AND ANSWERS
There’s only one vacation – your vacation! Our service-oriented process keeps the focus on you. Here are some responses to common concerns about planning and preparation for a Disney vacation. Please Contact Us with any questions which aren't included below.
Why should I use a travel agency when I can book my vacation directly?
How much is your time worth? What price do you place on peace of mind? Value is not just about dollars and cents; the least expensive or most expensive option may not be the right one for you.
A travel advisor will work with you to identify your preferences, expectations, and requirements; then blend them together for a seamless experience. Read our Vacation Planning page for a description of our process.
You may have questions about the weather, what to pack, available business facilities, park attractions, time-management, transportation; the list is endless and your travel advisor is a single contact to assist you with every concern.
Look for those with both professional accreditation and a specialized knowledge of your chosen destination or vacation product. Ask for references and contact them. Remember that your travel advisor is invested in your satisfaction and will work tirelessly to ensure that you have a memorable vacation.
If I don’t spend the time to do research on my own, will I still be well-prepared for my Disney vacation?
Be assured that you will be provided with everything necessary for an optimum Disney experience. Because we strive to obtain a detailed understanding of the trip you envision, we can offer you precisely the information you’ll need to maximize your enjoyment.
If you enjoy the planning process, we have a number of recommendations for useful resources, including our own vast library of reviews and helpful tips.
We have been to Walt Disney World several times and really enjoy the planning process. Why would we be interested in using a travel agency?
Many travelers get great pleasure from planning their vacations but very few enjoy the less exciting chores such as calling and waiting on hold to make those plans a reality. You won’t forfeit any of the planning fun; only the drudgery! You can still do the research and reading, make lists, arrange itineraries, and all the other pleasant tasks that keep you happily anticipating the coming adventure. While the advisors might be the sole source for some, they are an additional resource for you. Think of your advisor as a secretary, friend, and an extra guidebook on your library shelf.
Our clients appreciate that they can read reviews and recommendations online and in books, then call or write to their advisor who will share first-hand knowledge and address their specific concerns one-on-one.
Our clients may know where they want to dine but not wish to spend hours making reservations or rearranging times and venues.
Personal planning and advisor support are not mutually-exclusive but, rather, work hand-in-hand. We can certainly start from scratch with a client who has not the time or interest to do any research, and give them everything they need for an amazing vacation. But, we can also assist guests all along that continuum of knowledge to get the most from their vacation. There are thousands of questions that are not addressed on the internet or in the dozens of guidebooks available. Being able to send off a quick email and let someone else chase down the answer is wonderful.
I have already booked directly with Disney. Is it possible to have my reservation transferred to you?
We would be pleased to accept your reservation transfer which will allow you to take advantage of our many services. Simply follow this link to access the transfer form, sign, and return.
I am currently requesting prices from several different agencies because I always shop for the best deal. I just want a price for my vacation; why is your form so detailed?
Many people considering a Disney vacation mistakenly view a quote form as a comparison tool, and spend hours completing these forms in the quest for a “bargain.” In actuality, if you obtain online quotes from independent travel agencies and directly from Disney for the same Walt Disney World vacation package, and there is any difference in pricing, then there is a discrepancy in features or inclusions. Taxes may not yet have been added or requested insurance was eliminated; charges for additional adults excluded; room category, dining plan, or ticket options changed. The same vacation will be priced exactly the same. Something as small as moving vacation dates forward even one day can change the total cost of the package by hundreds of dollars.
In addition, few clients actually end up booking the vacation they describe on their quote form because they don’t fully understand the options they’re selecting. Our approach is to gather details about your ideal experience, and offer recommendations for achieving that goal. We understand that no client, whether he is planning a $1000 vacation or a $100,000 vacation, wants to pay more than necessary. The knowledgeable consumer will be shopping for service rather than price.
Planning these vacations seems like a lot of work. Do you charge fees for your time?
Yes, we do! It’s true that this process often involves a great deal of effort over many months. More importantly, we have found that modest fees deter those who do not truly have a plan to travel, allowing us to focus our full attention and resources on those who do. We are happy to provide prospective clients with our fee schedule and invite you to contact us.
While we would love to stay in a deluxe resort but the budget for our next visit only allows for a moderate-resort stay. Do you handle this type of trip?
The wonderful thing about the Disney Parks is that there is something for every spending level. Guests can enjoy the same immersive, unforgettable experience whatever their choice of accommodations. We have many clients who prefer the beautiful grounds of the moderate resorts or the cheerful oversized icons found at Disney’s value properties. Our advisors are knowledgeable about all of the resort hotels at Walt Disney World® and would be happy to help.
Do you book non-Disney hotels for Walt Disney World vacations?
We believe strongly that the resort is an intrinsic part of the complete Disney vacation and feel a stay at a Disney hotel adds substantially to the magical, immersive quality of the experience.
In addition to ALL the Disney resorts, we handle the Four Seasons Resort Orlando at Walt Disney World, the Ritz-Carlton Orlando Grande Lakes, and the Waldorf Astoria Orlando.
Can you help us arrange travel for a group?
Absolutely! Interest in family reunions and multi-generational travel continues to grow each year as more and more people discover the joys and shared memories of a large family gathering or a vacation with grandparents, parents, and children.
Few destinations lend themselves better to this type of travel. Disney Parks and Disney Cruise Line offer a wide variety of accommodations and activities to please every member of the party.
Coordinating group travel is one of our specialties. Whatever the size or interests of your travel party, we would be delighted to work with you to plan a memorable experience. Please contact us for more information.
Our foundation is always looking for imaginative ways to increase financial support for our projects and we are considering a travel promotion as a means of encouraging donations. Can you explain this process?
Group travel can be a highly successful fundraiser for community, social, religious, charitable, and non-profit organizations. This can take a variety of forms, from trips specifically tailored to the group’s interest, to more generic vacations which appeal to a wide range of travelers.
Cruises and Walt Disney World® vacations are great choices for a fundraising event. The group can be unstructured so as so provide each family with the same private experience they would enjoy if they were traveling alone. Then, those who wish to spend time together can do so.
Alternatively, onsite, onboard and portside activities can be arranged for the entire group as part of the package, giving it a more close-knit feel.
The traveling party enjoys a wonderful vacation with the added bonus of financial support for their organization. It generally requires no up-front investment and can yield a significant contribution.
We would be delighted to discuss the possibilities with you and arrange a presentation for your organization.
We understand that no company can be all things to all people. If our brand of service sounds like what you're looking for, we invite you to get in touch!