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After a prolonged transition away from the class structure featured onboard traditional ocean liners, many cruise lines are once again embracing the segmenting of passengers into different categories, offering a number of special perks to a select group willing to pay the price.  “Clubs,” “Havens,” “Concierge;” whatever the nomenclature used, they represent an elite level of accommodations and service.  Disney Cruise Line has always provided a Concierge staff to assist guests staying in suites on Disney Dream and Disney Wonder, but with Disney Dream, and soon on Disney Fantasy, they have also upped the ante with a more definitive Concierge experience.

It begins with pre-cruise assistance from a delightful shoreside staff.  Your Whimsical World Travel concierge works hand in hand with these cast members to ensure that your preferences are noted, your arrangements are booked, and your questions are answered.

On embarkation day, regular passengers are assigned a specific group number and must wait until their number is called before they can board.  As a Concierge guest, you can arrive, check-in, and board at any time once the ship begins boarding, typically beginning at about 11:00 a.m.  There is a special check-in area reserved solely for Concierge guests and Platinum Castaway Cay members.  After your documents have been processed, you are personally escorted past the waiting crowds and handed off to a crew member who conducts you up to the Concierge Lounge on Deck 12.  There, you will be greeted by the onboard Concierge staff at a private welcome reception and invited to enjoy snacks and beverages until your stateroom is ready.  One of the Concierges will review your personal cruise itinerary with you and assist with any additional arrangements for the youth activity programs, specialty dining, shore excursions, spa treatments, etc.  Don’t confuse this  custom itinerary with the Personal Navigator which is distributed daily to all passengers.  Your itinerary is created specifically for your group and lists all your activities and reservations as well as events of note.

Access to the Concierge areas is facilitated by your special Key to the World card.  A gentle touch of the card opens doors for you!  Tucked behind the locked filigree gates on Decks 11 and 12 are the beautiful Concierge staterooms and suites.  Corridors have been upgraded to reflect a decidedly yacht-like environment with beautiful wood tones and metallic finishes, and the accommodations are marvels of design and technology.  The color scheme with its more vibrant colors is a pleasant change from the beige and greige of so many other shipboard suites.

Family staterooms have the trademark “split” bath which features a vanity, sink, and toilet in one room, and an additional vanity and sink along with the tub/shower in a separate room; a boon for families.

Suites have two full baths; one with a large shower and the other having both a shower and an indulgent oval Jacuzzi air tub.  Lovely fixtures and accessories sparkle and the wonderful behind-the-mirror television is perfectly positioned to enjoy while taking a luxurious bath.  You’ll find robes and slippers, upgraded bedding, and a fabulous “Pillow Talk” program offering a wide selection of pillow options for the perfect night’s sleep.

There are two additional televisions in the suites, one in the bedroom and another in the living area.  Additional closet space, dining tables, and large balconies ~ particularly in the Royal Suites which also feature a private hot tub outside ~ make these accommodations the perfect home-away-from-home for your next vacation.  You can spend quality time with your family right in the suite, enjoying complimentary DVD’s and popcorn, as well as in-suite dining from any of the rotational restaurants if you prefer to “stay in!”

The Concierge Lounge is open from 7:00 a.m. to 10:00 p.m. daily and offers a variety of food and beverage items throughout the day including breakfast, snacks, hors d’oeuvres, and desserts.  There are two “Special Gatherings” each evening prior to both dining times during which guests can enjoy complimentary cocktails in addition to non-alcoholic beverages and snacks.  Board games and magazines are available and the Concierge team is always on hand to answer questions and assist you with every request.  Photo Gallery folders for Concierge guests are conveniently stored in the Lounge rather than down on Deck 4 in Shutters.

Accessible from both the Concierge Lounge and Deck 13 forward is the lovely Concierge sundeck.  With padded lounges and sunbeds, a misting station, cushy chairs and pillows, and baskets of bottled water and sunbathing amenities, it’s a peaceful and pleasant oasis, particularly on port days.

Concierge guests can also take advantage of complimentary iPad rentals as well as 100 minutes of free internet use per room.

If you are already considering a Deluxe Family Stateroom with Verandah, you may be pleasantly surprised by the difference in cost to move up to the Land of the Starfish (next to every stateroom door is a small sea creature – fish for port side, seahorse for starboard on each of the other decks, but starfish for all Concierge staterooms). We invite you to contact a specialist at Whimsical World Travel to start planning your own amazing Concierge cruise!

Please Be Seated

Dining; it’s one the great pleasures of the cruise experience.  Disney Cruise Line ships have several unique dining venues and their rotational dining system allows passengers to experience them all.  On embarkation day, you’ll find dining tickets with your assigned restaurant schedule, seating time, and table number.  You’ll see a string of letters which represent the different locations; for example APLAPL would be Animator’s Palate, Parrot Cay, and Lumiere’s on the first, second, and third nights, then repeated for the fourth, fifth, and sixth.  You will rotate through three of the main restaurants on your ship which may also include Triton’s, Royal Palace, or Enchanted Garden.

 

Each evening, you, your tablemates, and your wait staff will move to a different restaurant.  You’ll be able to enjoy the menus and themes of each dining room while retaining a familiar team of servers who will quickly learn your preferences.

 

Every effort is made to pair you with appropriate dinner companions.  Adults traveling alone will typically be seated with other adults, while families will find children in a similar age group joining their tables.  If you wish, you can arrange to share a table with other specified passengers onboard.

There are two dinner seatings:  the Main Seating and the Second Seating.  The earlier of the two begins at about 5:30 p.m., depending upon your ship, and is generally the first choice for families with younger children.  The Second Seating starts at approximately 8:00 p.m. and may be a bit more serene as it often includes a larger percentage of older children and adults.  However, the Second Seating often works out very well for those traveling from an earlier time zone since it may be more in line with their accustomed dinner hour.

 

A meal at Palo is an adults-only option for dinner or brunch, and guests can choose where they would like to have breakfast and lunch each day.  Continental breakfast is available from room service for stateroom categories 4 through 12, while Concierge categories 1 through 3 can arrange for in-room delivery of a full breakfast.  Other alternatives for breakfast and lunch include two of the main restaurants, a buffet, and poolside meals.

 

Three- and four-night cruises include one “dress-up” night when a jacket for men and dress or pantsuit for women is suggested.  The dress code for other evenings is “cruise casual” – no shorts, tank tops, or swimwear.

On cruises of seven nights and longer, there is generally a special themed dining event, such as Pirate’s Night.  You can also expect at least one “formal” evening for which formal or semi-formal attire is appropriate.  You can arrange for a formalwear rental to be delivered to your stateroom.  Often, you will find a greater number of guests in formal (rather than semi-formal) dress on the longer ten- to fourteen-night voyages  Those preferring to forego formal night entirely can choose an alternative venue such as a buffet or quick-service location.

 

Of course, room service is a popular option and Disney Cruise Line offers a nice menu of sandwiches, pizzas, salads, appetizers, and desserts to keep the munchies at bay.  Guests staying in Categories 1 through 3 may also arrange for meals delivered from any of the rotational dining venues.  Keep in mind that while most of the menu items are complimentary, a gratuity is expected.

 

Consider one of the wine packages if you enjoy wine with dinner.  The overall cost is less than purchasing the bottles separately and unfinished bottles can be recorked and brought to you on subsequent nights, or carried back to your stateroom.  You are also allowed to carry up to two bottles off the ship, and can order more than one of your bottles on a given night.

 

Unlike many cruise lines, Disney offers complimentary sodas not just at dinner but also from 24-hour beverage stations on the ship, and other selected locations onboard and on Castaway Cay.  You will still be charged for sodas ordered from bars and room service.  For alcoholic beverages, the onboard drinking age is 21 and a photo I.D. is required.

 

Don’t forget that guests with special dietary requirements can generally be accommodated.  Advise your Whimsical World Travel concierge of any allergies and special requests so that they can be noted on your reservation.

Suite Sailing

Looking to indulge in some onboard opulence for your next Disney cruise?  Consider concierge cruising in one of the top three stateroom categories.  Disney Cruise Line Suites offer the ultimate luxury with spacious accommodations and indulgent extras.

The Category 3 One-bedroom Suite with Verandah can sleep up to five guests in 614 square feet of space which includes a master bedroom with queen-sized bed, a sleep sofa in the living area, and a pull-down bed.  There are two bathrooms and generous walk-in closets.

The Two-Bedroom Suite with Verandah, Category 2, which accommodates up to seven guests, offers a substantial 945 square feet and a large living and dining area.  The rooms feature elegant wood accents, artwork, and abundant storage in large walk-in closets. Two separate bedrooms, wet bar, large living and dining areas, and expansive balconies give your group room to spread out.  There is one half-bath and two large full baths; the master bath includes a make-up area, double sinks and a wonderful jetted tub.

The finest accommodations onboard are the two Category 1 suites, the Roy O. Disney Suite and the Walter E. Disney Suite.  At 1,029 square feet, these Royal Suites have room for a dining area, living room, media library, pantry, two bedrooms, two-and-a-half baths, an enormous verandah, and up to seven guests.  They have luxurious finishes and are filled with Disney family memorabilia.

Concierge Services

All three categories have access to Disney Cruise Line’s Signature Concierge service.  A toll-free number connects you to a dedicated staff offering pre-arrival services which include early reservations for onboard activities, shore excursions, Palo dining, spa treatments, and childcare for children under three.  You can request a seating preference for dining and obtain assistance with planning for special occasions.  Suite guests can book reservations beginning 120 days prior to arrival, giving them a jump on other passengers.

You’ll discover that smooth sailing begins even before you board with an expedited embarkation process.  As a Concierge guest, you’ll receive priority check-in at a reserved station and then join your Concierge team at a private welcome reception, held exclusively for you and other Concierge passengers.

Throughout your voyage, you’ll enjoy a number of pampering perks including in-suite dining from the menus of any of the rotation dining venues, priority tendering at ports of call, and ongoing assistance with reservations and planning.

Upgraded Amenities
Concierge Suite guests enjoy some additional luxury amenities:

  • H20 Plus Spa, Bath and Shower Products
    All stateroom baths are stocked with fine marine-nutrient enriched H20 Plus spa, bath and shower products—including Sea Marine Revitalizing Shampoo, Marine Collagen Conditioner and Hydrating Body Butter. Guests of the Concierge Suites are treated to an enhanced line, which adds the premium Sea Salt Body Wash and Solar Relief Gel.
  • Fine Bedding from Sealy Posturpedic® and Frette
    All staterooms feature plush bath towels, bath sheets and 300-thread-count, 100% Egyptian cotton linens from Frette. Our Concierge Suites’ master bedrooms are further upgraded with Sealy Posturepedic® Premium Plush Euro-top mattresses and feather and down duvets.
  • Pillow Talk Program
    Guests of the Concierge Suites have access to the Pillow Talk program, which allows you to choose from a selection of hypo-allergenic, feather and therapeutic memory-foam pillow options.
  • Personal Robe and Slippers
    These plush comforts are provided for your use while you cruise.
  • Special Treats Delivered
    While staying in a Concierge Suite, you benefit from daily delights delivered to your door, such as canapés, fruit and cookies.
  • Media Library
    DVD players and an extensive library of music CDs and DVD titles are stocked for the enjoyment of you and your family, along with a selection of board games.

Not sure if Concierge cruising is right for you?  Contact Whimsical World Travel for more information about pricing and availability.  For many, a short three- or four-night voyage is an excellent way to sample Suite Sailing!

February 2012
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