Archive for the ‘Cruising with the Mouse’ Category

After a prolonged transition away from the class structure featured onboard traditional ocean liners, many cruise lines are once again embracing the segmenting of passengers into different categories, offering a number of special perks to a select group willing to pay the price.  “Clubs,” “Havens,” “Concierge;” whatever the nomenclature used, they represent an elite level of accommodations and service.  Disney Cruise Line has always provided a Concierge staff to assist guests staying in suites on Disney Dream and Disney Wonder, but with Disney Dream, and soon on Disney Fantasy, they have also upped the ante with a more definitive Concierge experience.

It begins with pre-cruise assistance from a delightful shoreside staff.  Your Whimsical World Travel concierge works hand in hand with these cast members to ensure that your preferences are noted, your arrangements are booked, and your questions are answered.

On embarkation day, regular passengers are assigned a specific group number and must wait until their number is called before they can board.  As a Concierge guest, you can arrive, check-in, and board at any time once the ship begins boarding, typically beginning at about 11:00 a.m.  There is a special check-in area reserved solely for Concierge guests and Platinum Castaway Cay members.  After your documents have been processed, you are personally escorted past the waiting crowds and handed off to a crew member who conducts you up to the Concierge Lounge on Deck 12.  There, you will be greeted by the onboard Concierge staff at a private welcome reception and invited to enjoy snacks and beverages until your stateroom is ready.  One of the Concierges will review your personal cruise itinerary with you and assist with any additional arrangements for the youth activity programs, specialty dining, shore excursions, spa treatments, etc.  Don’t confuse this  custom itinerary with the Personal Navigator which is distributed daily to all passengers.  Your itinerary is created specifically for your group and lists all your activities and reservations as well as events of note.

Access to the Concierge areas is facilitated by your special Key to the World card.  A gentle touch of the card opens doors for you!  Tucked behind the locked filigree gates on Decks 11 and 12 are the beautiful Concierge staterooms and suites.  Corridors have been upgraded to reflect a decidedly yacht-like environment with beautiful wood tones and metallic finishes, and the accommodations are marvels of design and technology.  The color scheme with its more vibrant colors is a pleasant change from the beige and greige of so many other shipboard suites.

Family staterooms have the trademark “split” bath which features a vanity, sink, and toilet in one room, and an additional vanity and sink along with the tub/shower in a separate room; a boon for families.

Suites have two full baths; one with a large shower and the other having both a shower and an indulgent oval Jacuzzi air tub.  Lovely fixtures and accessories sparkle and the wonderful behind-the-mirror television is perfectly positioned to enjoy while taking a luxurious bath.  You’ll find robes and slippers, upgraded bedding, and a fabulous “Pillow Talk” program offering a wide selection of pillow options for the perfect night’s sleep.

There are two additional televisions in the suites, one in the bedroom and another in the living area.  Additional closet space, dining tables, and large balconies ~ particularly in the Royal Suites which also feature a private hot tub outside ~ make these accommodations the perfect home-away-from-home for your next vacation.  You can spend quality time with your family right in the suite, enjoying complimentary DVD’s and popcorn, as well as in-suite dining from any of the rotational restaurants if you prefer to “stay in!”

The Concierge Lounge is open from 7:00 a.m. to 10:00 p.m. daily and offers a variety of food and beverage items throughout the day including breakfast, snacks, hors d’oeuvres, and desserts.  There are two “Special Gatherings” each evening prior to both dining times during which guests can enjoy complimentary cocktails in addition to non-alcoholic beverages and snacks.  Board games and magazines are available and the Concierge team is always on hand to answer questions and assist you with every request.  Photo Gallery folders for Concierge guests are conveniently stored in the Lounge rather than down on Deck 4 in Shutters.

Accessible from both the Concierge Lounge and Deck 13 forward is the lovely Concierge sundeck.  With padded lounges and sunbeds, a misting station, cushy chairs and pillows, and baskets of bottled water and sunbathing amenities, it’s a peaceful and pleasant oasis, particularly on port days.

Concierge guests can also take advantage of complimentary iPad rentals as well as 100 minutes of free internet use per room.

If you are already considering a Deluxe Family Stateroom with Verandah, you may be pleasantly surprised by the difference in cost to move up to the Land of the Starfish (next to every stateroom door is a small sea creature – fish for port side, seahorse for starboard on each of the other decks, but starfish for all Concierge staterooms). We invite you to contact a specialist at Whimsical World Travel to start planning your own amazing Concierge cruise!

Small, golden Mickeys hidden in the bling of the beautiful lobby chandelier on Disney Dream

It’s gorgeous!  The Disney Dream may be the most beautiful cruise ship currently sailing.  Disney ships always stand out from the crowd when docked beside other vessels.  With their sleek and elegant lines, they look decidedly different from the floating shoebox shape that defines the more typical cruise ship style.  With Disney Dream, the classic interiors which are the hallmark of the brand are elevated to a new level.

Make no mistake; this is an enormous ship.  At 1115 feet in length, it’s less than 70 feet shorter than the world’s largest cruise ships.  With a maximum capacity of 4,000 passengers, it is significantly larger than Disney Magic and Disney Wonder.  Since Disney ships have the highest load factor in the industry due to the number of children sharing staterooms with adults, they often do sail at close to full capacity.

The public spaces are marvels of Art Deco design, with glossy woods and rich jewel colors. The entire ship boasts amazing technology ~ Virtual Portholes for inside staterooms; “Enchanted Art” that comes alive when guests move toward it; state-of-the-art RFID keycards; a fabulous new system for locating and viewing onboard photos; behind-the-mirror televisions in suite bathrooms; stateroom “wave” phones that can be carried around the ship and on Castaway Cay to keep in touch; “Living Character” interactive experiences in the kids’ clubs and Animator’s Palate restaurant; a Magic Playfloor for younger children and digital nooks and giant screens in the teens’ area.  The “windows” of the Skyline Lounge offer guests panoramic views of different cities.

On deck, passengers can experience the AquaDuck water coaster, watch movies on the “Funnel Vision” screen and enjoy the only fireworks at sea.  The repertoire of the ship’s whistle has been expanded to include musical motifs from five different famous Disney tunes.

Along with this unparalleled innovation, Disney Dream borrows many of the popular features enjoyed on Disney Magic and Disney Wonder ~ Buena Vista Theatre, Disney Cruise Line’s movie palace that shows first-run movies, many in 3-D, throughout the day and evening; the Quiet Cove adults-only area with pool, bar, and Cove Café as well as a spa and adult lounges, bars, and music and entertainment venues; and, a variety of family-friendly activities.

Disney is, first and foremost, an entertainment company, and this extraordinary breadth of experience and creativity informs the whole environment. There are original live stage productions every evening and character appearances throughout the day.  Dinners are another “show” opportunity and every shipboard detail picks up a thread of the story that weaves its way from stem to stern.

Most cruisers will spend at least one day on Disney’s private island, Castaway Cay; a tropical playground for all ages.  Disney Dream is sailing three- to five-night itineraries in the Bahamas for 2012.  In March, it will be joined by its sister ship, Disney Fantasy which will feature 7-night Eastern and Western Caribbean voyages.

Cunard, a cruise line famed for its “queens,” published a book in the 1930’s celebrating the wonders of the Queen Mary.  Known as the Book of Comparisons, it illustrated different statistics and features of the ship by comparing them to well-known landmarks and concepts, affording the public a true appreciation of the size and complexity of this enormous ocean liner.

Disney Cruise Line has taken a page from this book with their own version featured on the walls of Disney Magic.  While guests might find it hard to imagine, for instance, just how long 964 feet truly is, a glance at these illustrated “Seaworthy Facts” helps put it all in perspective!

While the term “Hidden Mickey” has come to include almost all incorporations of a Mickey head, the best examples remain those which feature a subtle integration of the iconic shape rather than used as a purely decorative add-on.

 

We look for the clever arrangement of functional parts, the artful inclusion of two small ears in a mural, the meticulous placement of circular elements.  A great Hidden Mickey is not an addition but, rather, a cohesive part of the whole and should require a bit of searching before it’s discovered.

 

One of the loveliest representatives of this charming genre is tucked into the exuberant colors and shapes of Dale Chihuly’s beautiful chandelier, Festa Venezia, which graces the lobby of Disney Magic.

One of the most enjoyable experiences onboard a Disney Cruise Line vessel is certainly a visit to Palo, the wonderful specialty restaurant.  Exclusively for adult guests, this lovely venue serves Northern Italian dishes seasoned with flair and friendliness.  It’s an opportunity to dress up and spend several hours lingering over a great meal.

 

Featuring spectacular ocean views from Deck 10, aft on both Disney Magic and Disney Wonder, this location was originally slated for the children’s areas until the designers realized that the magnificent vistas would be wasted on most kids!  Those traveling on Disney Dream and Disney Fantasy will find the same great dining on Deck 12, aft.

 

The serene atmosphere is enhanced by Italian arias singing softly in the background and the sparkle of Venetian glass and masks from the Carnevale.  But the Palo experience is about the food and the service.  The attentive and knowledgeable servers manage to be dignified and gracious, as befits the more formal surroundings, while maintaining the warmth and friendliness we have come to expect from Disney cast members.  It’s a charming combination that provides the perfect showcase for Palo’s elegant, yet approachable, menu.

Review: For me, Palo is always one of the highlights of a Disney Cruise and I had the opportunity to book the three different seatings during my most recent voyage: dinner, brunch, and tea.

In fact, because this was a long transatlantic voyage with a smaller number of passengers onboard, I was able to enjoy dinner on several evenings!  I have never had more personalized and exceptional service than I experienced during this trip, thanks to the outstanding Mirko, whose professionalism and kindness made every meal memorable.  I can only hope that our readers will be fortunate enough to be seated at one of Mirko’s tables when they cruise on Disney Magic.

Those who appreciate a fine dining experience and enjoy the upscale ingredients and magnificent presentation might agree that the portion sizes sometimes leave us wishing for a bit more.  Palo always seems to get it just right – beautiful food beautifully presented with enough on the plate to make everyone happy!

There has been discussion about a certain lack of seasoning in some of the dishes and I think it’s a valid point – my penne arrabbiata, for example, while delicious, did not have the expected spicy punch the name implies.  However, experienced Disney diners have come to understand that the company is acutely aware of its demographic and preparations tend to reflect the preferences of this target audience, often at the cost of authenticity.

Dinner is a consistent favorite but I was also pleasantly surprised by Brunch.  After being settled at their table, guests are invited to join the server for a visit to the buffet where dozens of menu items are explained in detail.  They are escorted past an extraordinary selection of food laid out on trays and platters; then, an additional array of “entrée” items are displayed which are prepared to order.  The Brunch reservation is a bit harder to come by since it’s not offered on all cruise days.

Tea was another matter entirely.  A little background:

Tea was introduced to western civilization hundreds of years ago and enjoying the beverage with a light repast, sometime between the midday meal and the evening meal, became the fashion.  This “afternoon tea” reflects the custom we know today – tea served in elegant china with charming accoutrements and small sandwiches and sweets.

“High tea” is a term used for many years in the U.K.  It is a workingman’s supper; a rustic and hearty evening meal which generally features bread and butter and leftover meats from the main meal of the day which is served at lunchtime to fortify the hardworking men facing a long afternoon of labor.  In some households, high tea constituted the main meal similar to our “dinner” but is most often synonymous with the meal taken after the heaviest meal of the day.  It is referred to as “high” tea because it is eaten at the high table or dining table rather than the low tea tables where afternoon tea is typically laid out.  High Tea is the antithesis of the dainty, fussy little tidbits and delicate tableware that define Afternoon Tea.  At some point, Americans decided that the term “high” must mean refined and they consistently misuse it in this context.

While the average person might be forgiven for getting the terms confused, it’s a bit harder to overlook the error when it’s made by those in the food-service industry who should be better educated about the terminology of their profession.

Interestingly, the “high tea” served at Palo wasn’t far off the mark; clunky, chipped teapots and cups, clumsy sandwiches tossed on a plate, and rushed, perfunctory service; a less-than-stellar effort from a venue which otherwise delivers.  In fact, I never actually got to sample the meal on offer because my teapot had a crack in it which caused tea to leak all over the table onto the floor and I was unable to get the attention of the woman serving the guests in my area.  After a half-dozen attempts, I left the restaurant; she never even noticed my departure. While the restaurant manager could not have been more gracious in his efforts to make it right, it was an unacceptable experience.

I was also interested to see the tea selections listed on the menu.  It’s always surprising that restaurants make such a point to be accurate in their descriptions of so many other items – wines, proteins, even olive oils; but pay so little attention to tea.  Palo’s tea offerings, which featured a mix of teas and tisanes, included an English Breakfast blend, a Darjeeling, and, amazingly, an “orange pekoe.”  Orange pekoe is not a specific tea flavor, region, or blend, it’s a grading category.  The term is used for designating a whole-leaf tea as opposed to a broken-leaf grade.  I looked at a couple of teas before choosing and I would guess that all of the teas available are actually orange pekoe.  I know I’m making a fuss about details that most patrons would find unimportant, but if a restaurant is going to position itself as a knowledgeable purveyor, then it needs to get things right.  Calling one tea jasmine and another orange pekoe is somewhat like listing coffees as “Kona,” “Arabica,” and “medium grind.”

Palo’s management team should seriously consider discontinuing their tea service until they can bring it up to the standard of dinner and brunch.  As it currently stands, it’s an embarrassment.

I would strongly recommend that cruisers make reservations at the earliest opportunity for both dinner and brunch, if available, and pass on “high tea!”

Depending upon the guest’s stateroom category and Castaway Club status, reservations can be made from 75 to 120 days in advance.  There are also some additional openings that can be booked onboard although those wishing to secure one of these reservations should go immediately to the designated area as soon as they embark.

 

Patrons must be 18 or older and the dress code requires dress pants and shirt or jacket for men and a dress or pantsuit for women.

 

Currently, there is an additional charge of $20.00 for both dinner and brunch on all ships.  Tea seems to have an upcharge of $10.00 on Disney Magic and Disney Wonder, and $15.00 on Disney Dream, but these prices do change often and the actual cost appears to be dependent upon which Disney website you’re looking at.

Questions about gratuities at Palo arise often since only a small percentage of the upcharge goes into a pool that is split amongst the servers.  The majority of the extra fee is applied to food costs. While gratuities are added to any beverage charges, the total of a few dollars seems disproportionate to services rendered.  There is an enormous range of opinion on the subject of tipping so I can only offer my personal take on the topic:  if I were having this caliber of meal at any other restaurant, it would be well over $100 per person, and I tip accordingly, generally $20 to $30 per person for dinner, leaving cash with the receipt so that I know it will go directly to the individual who has provided such wonderful service.

With an announcement today, Disney Cruise Line seems to have joined the mass-market ranks by deciding to offer last-minute deals to the general public.  Facing a huge increase in inventory with the arrival of the new Disney Dream and the upcoming Disney Fantasy in 2012, it would appear that they are planning early for the possibility of unoccupied space with these new “categories.”

This is a major departure from the policy of offering the best prices to those who booked early and is something of a slap in the face to those loyal cruisers who happily made their plans long in advance, secure in the knowledge that their willingness to commit was being rewarded.  Previously, we saw discounted staterooms sometimes offered to military personnel and Florida residents.  Beginning later this month, three types of discounted, guaranteed cabins may be available on selected sailings; cabins which can be booked by anyone.

There are severe restrictions that come along with these reduced fares for inside, oceanview, and verandah staterooms, including full, non-refundable payment at the time of booking.  The reservation cannot be transferred or modified in any way, and no stateroom selection or special requests are permitted.  Room assignments will be made at the discretion of the Disney Cruise Line one week before departure.  Only the stateroom category is guaranteed.

Guests wanting to secure these accommodations need to be ready with complete information including legal names and birthdates for all occupants.

Unlike previous special offers which could be applied to existing reservations, these special fares are only available for new bookings.  It will be interesting to see how this is greeted by the cruising public.  One of the many things that set the Disney Cruise Line apart was its unwillingness to undercut its most loyal customer base.  Walt Disney World attempted to introduce a room-booking policy a few years back that alienated hundreds of thousands of Annual Passholders before it was quietly laid to rest.  Disney Vacation Club has terminated a number of perks that were previously available to its members, a group that may well be the greatest Disney fan base of all.  Perhaps these “fares with special restrictions” will not be so low as to upset those already holding reservations.  Perhaps the restrictions will seem so egregious to most that the new policy will just sail by, unremarked.

During a recent luncheon hosted by Disney executives, one of them made a fascinating comment.  The discussion at the time was about the differences between the Disney Cruise Line and other cruise ship companies.  As we chatted about the current efforts of some to ramp up their shows and add character interactions to their onboard experience, he pointed out one factor that sets Disney apart from all the others:  they are cruise companies trying to move into the business of entertainment; Disney is an entertainment company which has moved into the cruise business.

This was underlined in a statement made by Bernard Meyer, CEO of Meyer Werft, the shipbuilder for the new Disney Dream.  He said that Disney approached nearly every space onboard as a venue for entertainment; an opportunity to tell a story.

We have come to expect all manner of storytelling from a Disney cruise – spectacular shows; wonderful character appearances; first-run movies shown both in elegant cinemas and on deck via the magic of Ariel Vision; dining rooms and public areas that weave a tale.  The décor; the color choices; the hardware; the furnishings and accessories; each element is chosen to draw us into a subtle narrative.

On Disney Dream, and its sister ship Disney Fantasy which will set sail in 2012, the storyline is broadened to include such things as Enchanted Art, interactive framed animation; Virtual Portholes that allow those choosing interior accommodations to reconnect with the ocean; video-screen walls that transport guests to other places; even special food and beverage items.

In the Disney Cruise Line Brochures for 2011 and 2012, there are dozens of voyages to choose from, including 3-, 4-, and 5-night Bahamian itineraries; 7-night Caribbean sailings; and magical trips to Mexico, Panama, Alaska, and the Mediterranean.

Entertainment – it’s one the great strengths of a Disney Cruise experience; one that draws guests back again and again and sends them home with their own stories to tell!

PLEASE NOTE:  THIS OFFER HAS EXPIRED

One of Disney Cruise Line’s most popular special offers is back for early 2011.  Sail away to the Caribbean in a Verandah Stateroom and two full-fare adults can bring the kids along for free.  Choose from most seven-night voyages between January 8 and March 5, 2011.

The Disney Magic is sailing both Eastern and Western Caribbean itineraries, all of which include a call at Castaway Cay, Disney’s beautiful private island.  Visit our Special Offers Page for full details and take a peek at the Disney Cruise Line brochure for more information on the complete cruise schedule for 2011.  Start off your new year with an unforgettable winter cruise in the tropics – request a proposal and begin planning today!

Dining; it’s one the great pleasures of the cruise experience.  Disney Cruise Line ships have several unique dining venues and their rotational dining system allows passengers to experience them all.  On embarkation day, you’ll find dining tickets with your assigned restaurant schedule, seating time, and table number.  You’ll see a string of letters which represent the different locations; for example APLAPL would be Animator’s Palate, Parrot Cay, and Lumiere’s on the first, second, and third nights, then repeated for the fourth, fifth, and sixth.  You will rotate through three of the main restaurants on your ship which may also include Triton’s, Royal Palace, or Enchanted Garden.

 

Each evening, you, your tablemates, and your wait staff will move to a different restaurant.  You’ll be able to enjoy the menus and themes of each dining room while retaining a familiar team of servers who will quickly learn your preferences.

 

Every effort is made to pair you with appropriate dinner companions.  Adults traveling alone will typically be seated with other adults, while families will find children in a similar age group joining their tables.  If you wish, you can arrange to share a table with other specified passengers onboard.

There are two dinner seatings:  the Main Seating and the Second Seating.  The earlier of the two begins at about 5:30 p.m., depending upon your ship, and is generally the first choice for families with younger children.  The Second Seating starts at approximately 8:00 p.m. and may be a bit more serene as it often includes a larger percentage of older children and adults.  However, the Second Seating often works out very well for those traveling from an earlier time zone since it may be more in line with their accustomed dinner hour.

 

A meal at Palo is an adults-only option for dinner or brunch, and guests can choose where they would like to have breakfast and lunch each day.  Continental breakfast is available from room service for stateroom categories 4 through 12, while Concierge categories 1 through 3 can arrange for in-room delivery of a full breakfast.  Other alternatives for breakfast and lunch include two of the main restaurants, a buffet, and poolside meals.

 

Three- and four-night cruises include one “dress-up” night when a jacket for men and dress or pantsuit for women is suggested.  The dress code for other evenings is “cruise casual” – no shorts, tank tops, or swimwear.

On cruises of seven nights and longer, there is generally a special themed dining event, such as Pirate’s Night.  You can also expect at least one “formal” evening for which formal or semi-formal attire is appropriate.  You can arrange for a formalwear rental to be delivered to your stateroom.  Often, you will find a greater number of guests in formal (rather than semi-formal) dress on the longer ten- to fourteen-night voyages  Those preferring to forego formal night entirely can choose an alternative venue such as a buffet or quick-service location.

 

Of course, room service is a popular option and Disney Cruise Line offers a nice menu of sandwiches, pizzas, salads, appetizers, and desserts to keep the munchies at bay.  Guests staying in Categories 1 through 3 may also arrange for meals delivered from any of the rotational dining venues.  Keep in mind that while most of the menu items are complimentary, a gratuity is expected.

 

Consider one of the wine packages if you enjoy wine with dinner.  The overall cost is less than purchasing the bottles separately and unfinished bottles can be recorked and brought to you on subsequent nights, or carried back to your stateroom.  You are also allowed to carry up to two bottles off the ship, and can order more than one of your bottles on a given night.

 

Unlike many cruise lines, Disney offers complimentary sodas not just at dinner but also from 24-hour beverage stations on the ship, and other selected locations onboard and on Castaway Cay.  You will still be charged for sodas ordered from bars and room service.  For alcoholic beverages, the onboard drinking age is 21 and a photo I.D. is required.

 

Don’t forget that guests with special dietary requirements can generally be accommodated.  Advise your Whimsical World Travel concierge of any allergies and special requests so that they can be noted on your reservation.