Our company has been blessed with a wonderful group of clients, many of whom began as, or have become, dear friends.  Because Walt Disney World is a complex and time-consuming trip to plan, we spend a great deal of time and energy working to ensure that each guest has the best possible vacation experience, whether they’re a first-time visitor, or veteran of the parks.  In order to make this time available, we’ve learned to offer our services in such a way as to discourage those folks who are merely whiling away a Sunday afternoon with no intention of traveling anywhere.  It’s one of the reasons that visitors will not find a “quote request” form on our website.  We believe a relationship with our clients is fundamental, and this requires far more than a series of drop-down boxes. 

Since the prospective Disney visitor can’t shop for price, they need to be shopping for service and we want to be sure that we have the resources to offer the very best service available, anywhere.  When Amber Riviere asked me about our customer service practices, I realized that coming up with ways to provide a prompt, friendly, highly-informed product had been easier than finding the time to deliver it.  

Our decision to focus on “clients” rather than “browsers” has been a key component of our service philosophy.  It allows us to initiate and support a planning process that may last for many months between first contact and departure date.  It means that we can respond quickly to questions and concerns.  It gives us the opportunity to keep track of each client’s needs and preferences on a very individualized, personal level; to be the kind of organization we, ourselves, would want to deal with.  And, it lets us enjoy, vicariously, the fun and excitement of many Disney vacations.  A thank you to Amber at www.brownbugproject.com for the guest post opportunity!